Reference

pettatoto Privacy Policy For Your Account

Our Privacy Policy explains how pettatoto collects, uses and protects the details connected with your account, wallet checks and device access.

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CONTACT DATA TEAM

Privacy Questions Through Support

A direct support route helps you ask what information we hold, why a security check is needed or how to correct an account detail. Contact us through the support channel shown after login and include your account identifier, the relevant date and a short description of your request. Our team handles privacy questions alongside login and wallet-status cases, with support available every day from 09:00 to 22:00 Jakarta time. Never send a full password or wallet PIN.

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Account message

Use the logged-in support message path when your question concerns phone verification, account details or a request to access personal data. We can match the request more accurately when you include the account email or phone reference, but do not include your password.

Wallet case

For DANA, OVO, GoPay or QRIS records, tell us the transaction date, payment rail and reference visible in your account. This lets our team separate a wallet-status question from a general privacy request without asking you to resend sensitive wallet credentials.

Security check

We may ask you to confirm account ownership before releasing account data or changing a contact detail. The check can include your verified phone path and recent account activity; it is designed to prevent another person from receiving your private records.

DATA HANDLING DETAILS

What We Do With Account Information

Privacy controls work best when each data use has a clear reason. We separate information needed to operate your account from records used to investigate payment status, protect access or meet a…

Account records

We use your account details to create login access, complete phone verification and respond to account messages. If you ask us to correct a name, phone number or email, we may verify ownership first so the change does not expose your account to another person.

Payment references

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference can be used to match a cashier event with your account. We use the reference for reconciliation and status checks, rather than requesting your wallet PIN or full banking password.

Cookies and devices

Cookies can keep your session active and remember technical choices on the device you use. Device signals may help identify repeated failed logins or an unusual browser. You can manage browser cookies, although removing them may require you to sign in again.

Account security

Phone verification, login records and security alerts help us protect access to your account. If you see activity you do not recognise, contact support from the available account path and include the time, device and action so we can investigate the event.

Retention periods

We retain account and transaction records only for as long as needed for the stated service purpose, security investigation, dispute handling or a valid legal requirement. When a record is no longer needed, we delete it or remove identifying links where practical.

Change requests

You can ask us to access, correct or clarify personal data through support. State the request plainly and provide an account reference. We may limit a change where keeping a record is required for security, transaction reconciliation or a legal obligation.

Privacy Policy Questions For Indonesia

These Privacy Policy answers cover the account steps most relevant to Indonesian customers, including phone verification, wallet references, mobile access and support requests. If your situation is not listed, send a specific question through the account support path. We will use the details you provide only to identify and handle the request.

The pettatoto Privacy Policy covers account details, phone verification, login activity, device signals, cookie use, payment references and support messages. It also explains retention, security checks and how you can request access or correction of information connected with your account.

We use your phone number to create and protect account access, including the clear phone verification step before entry. It can also help support identify the correct account when you ask about a login problem or a wallet status connected with DANA or GoPay.

Yes. The Privacy Policy covers transaction references associated with QRIS, DANA, OVO and GoPay, plus virtual account and bank transfer references. We use those records to match payment status and investigate a question without asking for your wallet PIN or banking password.

Send an account support message requesting access to your personal data and include the account email or phone reference. We may confirm ownership through the verified phone path before responding. This check helps ensure private records are sent to the correct account holder.

You can request correction of an inaccurate account detail through support. Explain which field needs changing and provide the related account reference. We may ask for an ownership check, and some transaction or security records may need to remain unchanged for reconciliation or legal reasons.

The policy covers technical data from the browser or mobile device used to sign in, such as session details and signals linked to unusual access. Cookies can support the login path, while clearing them may sign you out. We do not need your device password.

Use the support path shown after login, available every day from 09:00 to 22:00 Jakarta time. Include a short question, account reference and relevant date. Access depends on local law, and support may request ownership confirmation before discussing private records.

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